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User's Documentation:
- Most of our software products include
concise user's documentation. Most questions may be answered
by referencing this documentation.
Email Support:
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E-mail support * is provided free of charge to all
registered users. Registered users should complete an on-line
form that contains the information our support staff needs to
solve any problems quickly. We have a Support Team standing by
during regular office hours (9am to 5pm EST M-F) to assist you
in a timely manner.
- Click
here to access our Online Support Form. *
User Forums:
Knowledgebase
Articles:
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Knowledgebase
Articles |
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CompuHost
Karaoke Hosting Solution |
FastTracks V2 SongBook Creator |
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Telephone Support
- All software support inquiries must be initiated by
submitting an Online Support Form.
Most support issues are answered and remedied expeditiously
utilizing the online support process. If your support inquiry
warrants a telephone contact we'll be happy to make the call
free of charge. Telephone support, when deemed necessary is
provided during regular business hours, M-F 9am to 5pm EST.
Please reference the User's Documentation and all other
available support resources before requesting a telephone
contact.
Software Registration
Transfers
- FastTracks V2 SongBook
Creator Only: FastTracks V2 SongBook Creator Serial Numbers
and their associated unlock codes are unique to the computer
hard drive the software is installed on. In the event you wish
to move the software to another computer (installing the
software on more than one computer at a time is a violation of
our software user's license), or after reformatting the
existing hard drive, please submit a
Registration Transfer Request
by CLICKING HERE.
FastTracks V2 AutoUpdate Subscription Renewals
- To instantly renew your AutoUpdate
Subscription please click here.
Software
Revisions/Update Policy:
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Minor Program Revision Updates
will be provided for free download to registered users of
the previous version. * |
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Major updates will be provided
for free download to registered users if they purchased the
previous version within 60 days prior to the update release.
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Other updates will be available
at special pricing directly from Karaokeware . |
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Support
Policies for Trial Software:
- Trial software includes email
and on-line support for the duration of the trial period..
Support Policies for Free
Software:
- Support for free software is
limited to web support (knowledgebase and discussion forum)
only. There is no email support available for free software.
* FREE Support Resources
and Minor Program Revision Updates (Free Services) are provided
as a courtesy to our valued users. Our Support Staff stands
ready to assist you whenever possible, however, we reserve the
right to suspend and/or revoke access to FREE Services to any
user(s) that in our sole discretion violates our Intended Use
Policy, creates an unwarranted nuisance/rude behaviour on public
forums and/or toward our Support Staff. |
